FAQ

Frequently asked questions:

I ordered a product(s), when will my package arrive?

There is a delivery time of 1-4 weeks.

What method is used for shipping?

ePacket shipping.
Or domestic shipping such as USPS.

How do I get in touch with customer support?

By using the form on the "Support" page.

I contacted customer support, when can I expect a response?

Within 72 hours.

Do you offer returns?

Please see our returns policy here.

I have not received my order confirmation, what should I do?

You can contact customer support on the support page.

Do I need to set up an account to place an order?

No, but you get a discount if you do.

Can I change my order or order details once I have placed an order?

Not at the moment.

I have forgotten my password, what should I do?

Request a password reset on the login page.